1. Shipping Policy
Order Processing: Orders are processed within 2 to 3 business days, Monday to Friday, excluding holidays.
Shipping Rate and Delivery Terms:
* Lagos: N2,000 to N5,000, 2 to 3 business days
* Other Nigerian States: N5,000 to N10,000, 3 to 5 business days (via courier)
* International: Calculated at checkout, 5 to 14 working days
Free Delivery will be available on orders over N100,000 within Nigeria.
Tracking and Risks
Tracking links are emailed once the order is shipped. The risk of the order transfers to the customer upon delivery or handover.
Delay and Damages
Delays caused by carriers, customers, or force majeure (e.g., strikes, weather) are non-refundable. Report damaged items immediately with a photo for inspection.
Claims may be made for multiple items, which may ship together when possible.
3. Terms of ServiceTERMS OF SERVICE
By accessing or using morenidesigns.com and purchasing products from Moreni Designs, you agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please refrain from using our website or services.
1. Orders and Payments
* All orders are subject to acceptance and availability.
* Once an order has been confirmed and processed, it is considered final.
* Prices, product availability, and specifications may change without prior notice.
* Moreni Designs reserves the right to refuse, limit, or cancel any order at its sole discretion, including orders suspected of fraud, unauthorized resale, abuse of promotions, or violations of these Terms.
2. Returns, Exchanges, and Store Credit
* Cash refunds are generally not available unless otherwise required by applicable law.
* Eligible returns may be exchanged or converted into store credit in accordance with our Return Policy.
* Customers must contact our support team before initiating any dispute, chargeback, or payment reversal request.
* Failure to contact Moreni Designs to seek resolution before initiating a chargeback may void eligibility for exchanges, store credit, or other remedies.
* In cases of fraudulent or unjustified chargebacks, Moreni Designs reserves the right to pursue recovery of associated costs, fees, and damages through lawful collection processes.
3. Product Information and Sizing
* We make reasonable efforts to ensure that product descriptions, images, colors, and specifications are accurate.
* Due to differences in screen displays, lighting conditions, and manufacturing variations, actual products may differ slightly from images displayed on the website.
* Customers are responsible for reviewing sizing guides and product details before placing an order.
* Moreni Designs shall not be responsible for dissatisfaction arising from incorrect size selection where accurate sizing information was provided.
4. Shipping and Delivery
* Delivery timelines are estimates only and are not guaranteed.
* Moreni Designs is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, strikes, force majeure events, or circumstances beyond our reasonable control.
* Risk of loss and title to products pass to the customer upon delivery to the shipping carrier or upon confirmed delivery, as applicable.
5. Intellectual Property
* All content on morenidesigns.com, including but not limited to designs, logos, trademarks, product images, text, graphics, and website materials, is the exclusive property of Moreni Designs or its licensors.
* No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.
6. Limitation of Liability
To the fullest extent permitted by law:
* Moreni Designs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
* Our liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the relevant order.
* Moreni Designs is not liable for shipping delays, third-party carrier actions, sizing or fit issues, or losses resulting from circumstances beyond our control.
7. Right to Refuse Service
Moreni Designs reserves the right to:
* Refuse service to any person or entity.
* Limit purchase quantities.
* Cancel orders.
* Restrict access to the website or services.
Such actions may be taken without prior notice where necessary to protect our business, customers, intellectual property, or compliance obligations.
8. User Conduct
You agree not to:
* Use the website for any unlawful or fraudulent purpose.
* Interfere with the security or operation of the website.
* Attempt unauthorized access to systems, accounts, or data.
* Use automated tools or bots to place orders or access restricted areas without authorization.
9. Privacy
Your use of morenidesigns.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
10. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any transaction with Moreni Designs shall be subject to the exclusive jurisdiction of the courts located in Lagos State, Nigeria.
11. Amendments
Moreni Designs reserves the right to modify or update these Terms of Service at any time. Changes become effective immediately upon publication on morenidesigns.com. Continued use of the website following any changes constitutes acceptance of the revised Terms.
12. Contact Information
For questions, complaints, or support regarding these Terms, orders, or products, please contact Moreni Designs through the contact information provided on morenidesigns.com before pursuing any third-party dispute resolution process.